Welcome to Janaen Al Ebdaa Al Mutamaizah SPC. By accessing our website, submitting an inquiry, requesting a quotation, placing an order, or making any payment through our website or approved payment channels, you agree to the following Terms and Conditions.

1. Company Overview

Janaen Al Ebdaa Al Mutamaizah SPC is an Oman-based trading and logistics company providing import, export, procurement, supply coordination, customs clearance, freight, logistics, storage, and related commercial services. Our business activities may include, but are not limited to, fertilizers, sulfur, industrial materials, petroleum-related products, building materials, foodstuff commodities, and logistics solutions.

2. Website Use

The content on this website is provided for general business information only. Product availability, specifications, prices, delivery timelines, shipping routes, and payment terms are subject to confirmation through an official quotation, proforma invoice, sales contract, purchase order, or written agreement issued by Janaen Al Ebdaa Al Mutamaizah SPC. You agree not to misuse this website, interfere with its operation, submit false information, or use it for any unlawful purpose.

3. Quotations and Offers

Any prices, product descriptions, or service details displayed or communicated through the website are indicative unless confirmed in writing by the company. Official quotations are valid only for the period stated in the quotation. If no validity period is stated, the offer shall be subject to reconfirmation before acceptance. Janaen Al Ebdaa Al Mutamaizah SPC reserves the right to amend or withdraw any quotation before final confirmation, especially in cases of changes in supplier pricing, shipping cost, customs requirements, insurance, exchange rates, port charges, regulatory restrictions, or force majeure events.

4. Orders and Acceptance

An order is considered accepted only after written confirmation by Janaen Al Ebdaa Al Mutamaizah SPC and, where applicable, after receipt of the agreed advance payment, signed agreement, purchase order, or other required documents. Submitting an inquiry or making a payment does not automatically guarantee product availability, delivery, or final acceptance of the order unless confirmed by the company in writing.

5. Payments

Payments may be made through approved payment methods, including bank transfer, card payment, payment gateway, letter of credit, or any other method agreed in writing. All payments must be made in the currency stated in the invoice or payment request. Any bank charges, transfer fees, card processing fees, exchange rate differences, or intermediary bank deductions shall be borne by the payer unless otherwise agreed in writing. Where payment is made through a third-party payment gateway, the payment process may be subject to the gateway provider's own terms and security procedures.

6. Taxes, Duties and Charges

Unless expressly stated otherwise, prices may exclude customs duties, VAT, port charges, inspection charges, documentation fees, demurrage, storage, local transportation, destination charges, insurance, bank fees, and other third-party costs. The customer is responsible for reviewing and understanding any applicable import, customs, tax, or regulatory requirements related to the goods or services ordered.

7. Product Information and Specifications

Product specifications, certificates, packing details, origin, shipment schedules, and quality documents shall be based on the final confirmed offer, proforma invoice, sales contract, or supplier documentation. Janaen Al Ebdaa Al Mutamaizah SPC makes reasonable efforts to provide accurate information; however, specifications may vary depending on supplier, origin, batch, packing, regulatory requirements, or agreed contract terms.

8. Delivery and Logistics

Delivery terms shall be governed by the agreed Incoterms, quotation, invoice, or contract. Delivery timelines are estimates unless expressly guaranteed in writing. The company shall not be liable for delays caused by shipping lines, customs authorities, ports, inspections, weather, strikes, war, sanctions, regulatory restrictions, force majeure, supplier delays, bank delays, or any event beyond the company's reasonable control.

9. Customer Responsibilities

The customer is responsible for providing accurate information, including company name, contact details, billing details, shipping details, import documents, permits, licenses, tax information, and any documents required for trade compliance. The customer is also responsible for ensuring that the ordered goods are legally permitted for import, export, storage, transport, and use in the destination country.

10. Cancellation

Cancellation requests must be submitted in writing. Cancellation approval depends on the stage of the order, supplier commitment, procurement status, booking status, shipping arrangements, documentation, and third-party costs already incurred. Customized, procured-on-demand, reserved, shipped, or specially arranged goods and services may not be cancellable once confirmed.

11. Refunds

Refunds are governed by our Refund & Cancellation Policy. Any approved refund shall be processed according to the original payment method where possible, subject to deductions for applicable bank charges, gateway fees, third-party costs, supplier costs, documentation charges, and services already rendered.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Janaen Al Ebdaa Al Mutamaizah SPC shall not be liable for indirect, incidental, consequential, or loss-of-profit damages arising from use of the website, delay in supply, third-party failure, customs issues, shipping delays, or customer-provided incorrect information. The company's liability, if any, shall not exceed the amount actually paid by the customer for the specific product or service giving rise to the claim, unless otherwise required by law.

13. Intellectual Property

All website content, including text, images, logos, branding, product descriptions, designs, and materials, belongs to Janaen Al Ebdaa Al Mutamaizah SPC or its licensors and may not be copied, reproduced, modified, or used without prior written consent.

14. Privacy and Data Protection

Any personal or business information submitted through the website shall be handled according to our Privacy Policy and applicable laws of the Sultanate of Oman.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of the Sultanate of Oman. Any dispute shall be subject to the competent courts of the Sultanate of Oman unless otherwise agreed in a separate written contract.

16. Contact Us

For any questions regarding these Terms and Conditions, please contact:
Janaen Al Ebdaa Al Mutamaizah SPC
Sultanate of Oman
Email: info@janaenalebdaa.com
Phone: +968 78484841

This Refund & Cancellation Policy explains how cancellations, refunds, and payment reversals are handled by Janaen Al Ebdaa Al Mutamaizah SPC. Because our business involves trading, procurement, import/export, logistics, customs clearance, freight, storage, and business-to-business supply arrangements, refund eligibility depends on the nature of the product or service, the stage of the order, supplier commitments, and third-party costs already incurred.

1. General Policy

Payments made to Janaen Al Ebdaa Al Mutamaizah SPC may relate to quotations, advance payments, invoices, logistics services, procurement services, documentation, booking charges, or other commercial services. A refund is not automatic and must be reviewed based on the confirmed order, invoice, agreement, payment purpose, and work already performed.

2. Cancellation Before Order Confirmation

If the customer makes a payment by mistake or cancels before the order, service, supplier booking, shipment booking, or procurement process has been confirmed, the customer may request a refund in writing. Approved refunds may be subject to deduction of bank charges, payment gateway fees, administrative fees, currency conversion differences, or any third-party charges already incurred.

3. Cancellation After Order Confirmation

Once an order is confirmed, cancellation may not be possible if Janaen Al Ebdaa Al Mutamaizah SPC has already: confirmed the order with a supplier; reserved or procured goods; issued or processed documents; booked shipping, freight, storage, customs clearance, inspection, or logistics services; incurred third-party costs; started work on the requested service; or arranged special or customized supply based on the customer's request. In such cases, any refund, if approved, shall be limited to the remaining balance after deducting all costs, charges, losses, penalties, and services already rendered.

4. Non-Refundable Items and Services

Unless otherwise required by law or agreed in writing, the following may be non-refundable: completed services; inspection, documentation, customs clearance, port, storage, freight, and logistics charges already incurred; payment gateway charges and bank charges; supplier reservation fees; special-order goods; customized procurement; shipped goods; goods accepted by the customer; goods delayed due to customer documents, import permits, customs issues, or payment delays; and advance payments paid to third parties or suppliers on behalf of the customer.

5. Defective or Non-Conforming Goods

If goods supplied are proven to be defective or materially different from the confirmed specifications, the customer must notify Janaen Al Ebdaa Al Mutamaizah SPC in writing within a reasonable period and provide supporting evidence, such as inspection reports, photos, laboratory reports, or official documents. The company will review the claim with the supplier, inspection party, logistics provider, or relevant third party. Depending on the case, remedy may include replacement, repair, partial refund, full refund, credit note, or any other solution agreed in writing.

6. Refund Processing Time

Approved refunds will normally be processed within 7 to 21 business days after written approval, subject to bank processing time, payment gateway procedures, card issuer timelines, and availability of complete customer banking information. The actual time for the refund to appear in the customer's account may vary depending on the bank or payment provider.

7. Refund Method

Refunds will be made, where possible, using the original payment method. If this is not possible, the company may request bank account details or another lawful refund method. The customer must ensure that all banking information provided is accurate. Janaen Al Ebdaa Al Mutamaizah SPC shall not be responsible for delays or losses caused by incorrect bank details provided by the customer.

8. Duplicate or Accidental Payments

If a duplicate payment or accidental overpayment is made, the customer must notify the company with proof of payment. After verification, the excess amount may be refunded or credited against future invoices, subject to deduction of applicable bank or gateway charges.

9. Chargebacks and Disputes

Customers are encouraged to contact Janaen Al Ebdaa Al Mutamaizah SPC before initiating a bank chargeback or payment dispute. Unjustified chargebacks may delay service delivery, order processing, or future transactions.

10. Contact for Refund Requests

Refund or cancellation requests must be submitted in writing to:
Janaen Al Ebdaa Al Mutamaizah SPC
Email: info@janaenalebdaa.com
Phone: +968 78484841

The request should include: customer name; invoice or reference number; payment date; payment amount; reason for refund or cancellation; proof of payment; and bank details, if required.

Janaen Al Ebdaa Al Mutamaizah SPC respects your privacy and is committed to protecting the personal and business information submitted through our website, communication channels, and payment systems. This Privacy Policy explains how we collect, use, store, share, and protect your information.

1. Information We Collect

We may collect the following information when you visit our website, submit an inquiry, request a quotation, create a transaction, make a payment, or communicate with us: name; company name; job title; email address; phone number; country and address; billing details; shipping or delivery details; commercial inquiry details; product or service requirements; documents submitted for business purposes; payment confirmation details; and website usage information such as IP address, browser type, device type, and pages visited. We do not intentionally collect sensitive personal data unless required for a lawful business purpose and with appropriate consent or legal basis.

2. Payment Information

Payments made through our website may be processed by a third-party payment gateway or financial institution. Janaen Al Ebdaa Al Mutamaizah SPC does not store full card numbers, CVV codes, or complete card security details on its website servers. Payment information is processed through secure payment service providers according to their own security standards and policies. We may receive limited payment confirmation details such as transaction reference number, payment status, amount, date, and payer information for accounting, order processing, and compliance purposes.

3. How We Use Your Information

We may use your information to: respond to inquiries; prepare quotations and invoices; process orders and payments; provide trading, procurement, logistics, shipping, customs clearance, and related services; communicate about orders, quotations, shipments, documents, or payments; verify customer or company information; comply with legal, tax, customs, banking, anti-fraud, and regulatory obligations; improve our website, services, and customer experience; maintain business records; and send business communications where permitted.

4. Legal Basis and Consent

Where required by applicable law, we will process personal data based on your consent, contract performance, legal obligation, legitimate business requirement, or any other lawful basis permitted under the laws of the Sultanate of Oman. By submitting your information through our website or communication channels, you acknowledge and agree that we may process your information for the purposes stated in this Privacy Policy.

5. Sharing of Information

We may share relevant information with trusted third parties only when necessary for business, operational, legal, or service-related purposes. These may include: payment gateway providers; banks and financial institutions; suppliers and manufacturers; shipping lines and freight forwarders; customs clearance agents; inspection companies; storage and logistics providers; legal, accounting, tax, or compliance advisors; and government authorities where required by law. We do not sell your personal information to third parties.

6. International Transfers

Because our business involves international trade, your information may be shared or transferred outside the Sultanate of Oman where necessary to complete a transaction, shipment, supplier communication, customs process, or service request. When we transfer information internationally, we will take reasonable steps to protect it in accordance with applicable legal and business requirements.

7. Data Security

We take reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email, internet transmission, or electronic storage method can be guaranteed to be completely secure. Customers should avoid sending highly confidential information through unsecured channels.

8. Data Retention

We retain personal and business information only for as long as necessary for the purposes for which it was collected, including transaction processing, accounting, tax, legal, customs, banking, audit, compliance, and dispute-resolution requirements. When information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it according to applicable requirements.

9. Your Rights

Subject to applicable law, you may have the right to: request access to your personal data; request correction or updating of your data; request deletion of your data; withdraw consent where processing is based on consent; object to certain processing activities; and request information about how your data is processed. To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

10. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website functionality, analyze traffic, remember preferences, and enhance user experience. You may disable cookies through your browser settings, but some website features may not function properly.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, payment gateways, or service providers. We are not responsible for the privacy practices, security, or content of third-party websites. Customers should review the privacy policies of any third-party websites or payment providers before using them.

12. Children's Privacy

Our website and services are intended for business and adult users. We do not knowingly collect personal data from children. If we become aware that a child's personal data has been submitted without proper consent, we will take appropriate steps to delete or restrict such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. The updated version will be posted on this website with the effective date.

14. Contact Us

For privacy-related questions or requests, please contact:
Janaen Al Ebdaa Al Mutamaizah SPC
Sultanate of Oman
Email: info@janaenalebdaa.com
Phone: +968 78484841